Where is my digital download (audio or e-book)?

A: The files are sent within 3 work days from the moment we receive the payment; most often they're sent on the same work day though.

Three work days have passed, but I still haven't received my digital download links. What should I do?

A: Please check your spam folder, and if you can't find our e-mail there, please contact us

Is it possible to receive a retreat recording or transcript?

A: The archive files distribution service, for recordings of retreats with Chögyal Namkhai Norbu older than 1 year, is currently unavailable due to internal reorganization processes. We apologize for the inconvenience. Other recordings, video, audio and of recent retreats can still be requested through archive@shangshunginstitute.org. Current retreats are also still available through the Webcast Replay System for a period of 10 days after the retreat. A complete serie of teachings and related practices can also be purchased through the Shang Shung Publications webstore.

No option for credit cart payment at PayPal

Customers from China, Italy, France, Germany, Spain have obligation to register with Paypal to execute payment. Same can happen in many circumstances when outdated browser or OS is detected etc.