Packages are generally dispatched within two days after receipt of payment. They are shipped from our headquarters in Tuscany, Italy, by TNT or the Italian postal service (Poste Italiane), depending on your choice. In Italy, only Poste Italiane is available.
Shipping fees include handling and packaging fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
If for any reason you are not completely satisfied with your purchase, please contact us at [email protected] and we will promptly respond to address your request. If you paid by credit card, we will credit your account as soon as we receive your returned item. If you paid by bank transfer, we will issue you a refund to your bank account as soon as we receive your returned item.
Please contact our customer service department immediately if your order has been damaged in shipment or is incorrect.
Returns of Shang Shung Publications products must be authorized by our Customer Service personnel. For any information please contact us at [email protected]